
Geo-Rope Limited, Scottish Registered Company SC231151 – Geo-Rope Ireland Limited, Irish Registered Company 664659
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Geo-Rope Ltd. is committed to protecting your privacy and ensuring that any information that we collect about you is never misused.
This policy explains what information we collect, how and why we use it, how we keep it safe, and what your rights are.
By using our websites, services and products, you will be asked to agree to the way we collect and use your personal information according to the terms of this privacy policy at the point at which you book or use our services.
About us and this policy
Who we are
We are Geo-Rope Ltd, a limited company registered in Scotland
If you have any comments or concerns about an aspect of this policy or any privacy or data protection issue, please email our Privacy Team at info@geo-rope.com or write to:
Geo-Rope Ltd.
West Quarry
Ballachulish
PH49 9JP
Our Principles
These 8 principles summarise our commitment to protecting your privacy:
Changes to the policy
When we review our privacy policy we will note the date it was last updated and try to let you know by email, if we have it, of any changes.
This privacy policy was last reviewed and updated in April 2019.
The Law
All policy and procedure of Geo-Rope Ltd. is compliant with legislative requirements including but not limited to the General Data Protection Regulation ((EU) 2016/679) (GDPR) and all national legislation transposing the provisions of this regulation. Copies or explanations of Geo-Rope Ltd policies and procedures are available on request.
How we collect and use your information
How we collect your information
You give us information when you use our websites, products and services, including when you:
We collect information about you when you visit our websites through the use of cookies (read Cookies section below for full details).
We may also get information from other sources, including:
What we collect
We may also have additional sensitive information where medicals have been conducted, including about your:
How we use your information
We use your information for many purposes, including to:
How we keep it safe
We take the security of your personal information very seriously.
We use technical measures, such as encryption, and carry out regular security reviews to keep our protections up to date. We also strictly control access and ensure staff who are authorised for access are adequately trained in keeping your information safe.
Our procedures mean that we may ask you to prove your identity before we share your personal information with you.
Third-party websites you access through links on our websites will have their own privacy policies. We do not accept any responsibility or liability for them.
Sharing your information
We do not share your information with others unless you have consented, or it is necessary to do so because:
When we do have to share information, it is likely to be with:
Data Transfer outside of the European Economic Area
Sometimes we may transfer your details to third parties outside of the European Economic Area (EEA). If this happens, we will make sure the transfer and storage your information still complies with UK or EEA laws and this privacy policy.
Cookies
When you visit Geo-Rope Ltd. website, we place cookies on your device.
Cookies are small text files that help our websites to work and us to understand what information is most useful to our users. They also speed things when you come back to a site. We do not use them to identify you personally.
You can delete cookies stored on your device at any time.
What we collect
Cookies allow us to gather information about your visits to our site, including your:
Recruitment
Applying for a job
Phone
Phone calls we make or receive for quality assurance or training purposes. We let you know if we are recording.
What we do
We identify recorded calls using the originating telephone number and the time and date.
A recorded call may contain your personal information relating to the products and services we offer.
We use a ‘pause and resume’ function so we don’t record any part of your call that involves payment details, or other security methods to make sure that your information is secure.
We may ask you for some personal information over the phone to confirm your identity, depending on the nature of your enquiry to prevent fraud and protect your data.
Who has access to your information
We keep your recorded calls securely, and only specific Geo-Rope Ltd. staff are authorised to review them.
We contract a company to maintain call recording and a ‘pause and resume’ function. The company is authorised to access recorded calls only for fault diagnosis, testing and administration purposes.
How long we keep it
We delete recorded calls after 24 months unless they are part of an active investigation.
Email, Chat and Social Media
There are many ways you may communicate with us online, including by:
What we do
When you use email, chat, social media and other online platforms, it is likely you know what information you are sharing with us.
How we use and process your information, who accesses it, and how long we keep it, depends on the context in which we collected it, but follows the terms of our privacy policy and UK law.
The information is normally handled by our authorised staff, but if we intend to share it with third parties, we will make every effort to let you know.
CCTV
Images from closed-circuit television (CCTV) of a recognisable person are treated as personal data in data protection law.
How we use CCTV
We use CCTV to:
Who has access to your information
Our CCTV system is operated from a self-contained security control room, access to which is strictly limited to the security supervisor, contract security staff, Geo-Rope Ltd Estates and Facilities Manager, Geo-Rope Ltd Estates Contract Compliance Officer, and Geo-Rope Ltd. receptionist.
Where necessary we may share CCTV image information with:
How long we keep it
Unless we need them for an active investigation, we keep recorded images for 30 days. After that, the images are automatically overwritten by the recording equipment.
We destroy recordings that are part of an active investigation as soon as they are no longer needed.
Your rights
You can ask for a copy of your information recorded by CCTV, except in certain circumstances described by applicable legislation. You do not have the right to instant access.
Your rights
Summary of your rights
You have the right to:
Changing your preferences
You can change your contact preferences or withdraw your consents at any time by writing to us at info@geo-rope.com or:
Privacy Team
Geo-Rope Ltd.
West Quarry
Ballachulish
PH49 9JP
Making a subject access request
To see the information we hold about you, you should make a Subject Access Request in writing, including your:
and send it to:
Privacy Team
Geo-Rope Ltd.
West Quarry
Ballachulish
PH49 9JP
Geo-Rope Limited, Scottish Registered Company SC231151 – Geo-Rope Ireland Limited, Irish Registered Company 664659
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